Privacy,
without fog.

1. Information we collect

We may collect information you provide directly, including your name, email address, telephone number, billing and shipping address, order details, customer-service messages, and marketing preferences. When you use the site, we may also collect device and browser information, IP address, pages viewed, referring pages, approximate location derived from IP address, cookie identifiers, and information about how you interact with the site.

Payment card details are submitted directly to our payment processor. We do not receive or store full card numbers or card security codes.

2. How we use information

We use personal information to provide and improve the store; process and fulfill purchases; communicate about orders, returns, and support; prevent fraud and protect the site; comply with legal obligations; personalize your experience; and, where permitted, send marketing messages. We may combine information collected from different interactions for these purposes.

3. Payments and Stripe

We use Stripe to process payments. When you submit payment information, Stripe collects and processes that information under its own privacy practices and acts as an independent controller or service provider as applicable. Stripe may receive transaction details, contact and billing information, device information, and fraud-prevention signals. Learn more in Stripe’s Privacy Policy.

We use transaction information returned by Stripe—such as payment status, amount, payment method type, and limited card details—to complete your purchase, issue refunds, reconcile orders, and prevent fraud. We do not sell payment information.

4. Cookies and similar technologies

We may use essential cookies for cart and checkout functions, preference cookies, analytics technologies, and advertising cookies where allowed. You can control many cookies through your browser. Blocking essential storage may prevent the cart or checkout from working correctly.

5. How we share information

We may share information with vendors that support payments, hosting, delivery, analytics, customer service, email, security, and professional advice; with government authorities when legally required; in connection with a merger, financing, acquisition, or sale of assets; and when necessary to protect rights, safety, and the integrity of our services. We require service providers to handle information only for authorized purposes.

6. Retention and security

We retain personal information only as long as reasonably necessary for the purposes described above, including order fulfillment, accounting, dispute resolution, fraud prevention, and legal compliance. We use administrative, technical, and physical safeguards designed to protect information, but no transmission or storage system is completely secure.

7. Your privacy choices

Depending on where you live, you may have the right to request access, correction, deletion, or a copy of your personal information; to opt out of certain targeted advertising, sharing, or sale; and to appeal a denied request. We do not discriminate against you for exercising a privacy right. To make a request, email us using the address below. We may need to verify your identity before completing it.

You may unsubscribe from marketing emails using the link in any marketing message. Transactional messages about an order may still be sent.

8. California notice

California residents may request the categories and specific pieces of personal information we have collected, correction or deletion of information, and information about categories of sources, purposes, and recipients. We do not sell personal information for money. If our use of advertising technologies constitutes “sharing” under California law, you may opt out by contacting us. We do not knowingly sell or share personal information of consumers under 16.

9. Children and international visitors

Our services are not directed to children under 13, and we do not knowingly collect their personal information. The site is operated for customers in the United States. If you visit from another country, your information may be processed in the United States, where privacy laws may differ.

10. Changes to this policy

We may update this policy from time to time. We will post the revised version here and change the “Last updated” date. Material changes may also be communicated by other appropriate means.

11. Contact us

Questions or privacy requests can be sent to info@sereinperfume.shop. Our mailing address is 5870 Lewis Ave, Long Beach, CA 90805. You can also call (562) 446-3549. Please include “Privacy Request” in the subject line and tell us the state where you reside.